Desktop Support
Tips for troubleshooting and solving technical issues related to computer hardware and software. Browse this page or select one of our Desktop Support categories.
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Here are 3 simple steps for using OneDrive to share files.
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These instructions refer to the Pro version of Foxit PDF Editor (aka PhantomPDF). If you do not have the features mentioned below, use the free online tool or contact the OIT Service Desk and request the Pro version of Foxit. Instructions After conversion the file will open in the new program (Word, Excel, etc.) Review…
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These instructions refer to the Pro version of Foxit PDF Editor (aka PhantomPDF). If you do not have the features mentioned below, use the free online tool or contact the OIT Service Desk and request the Pro version of Foxit. Instructions Open Foxit Click File Click Create Click Combine Files Add the files you want…
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This document is intended for locations supported by CAES IT staff. Locations that are supported by county IT may have to gain approval for the installation of this software from their own IT group. You must have UGA ArchPass set up in order to use VPN software. ArchPass is required to access UGA leave balances,…
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In case the need arises, here is OIT’s list of suggestions for business continuity in the event of a campus/county office closure. Please do these steps ahead of time so that you are ready if and when this happens. If you have problems or issues with any laptops, please let your OIT tech (or County…
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As of February 14, 2020, the College of Agricultural & Environmental Sciences will no longer participate in the University System’s Adobe licensing agreement. This article describes several options available to you.
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This short guide will show you how to install UGA’s Cisco VPN client on a computer which has Trend Micro installed. Trend Micro is your computer’s antivirus and actively monitors your computer in order to keep it protected. This function perceives the VPN client as malicious when you attempt to install it with Trend Micro…
Posted in: Desktop Support -
In this guide, you will learn: 1) What Malware is and what it can do, 2) How to detect Malware, 3) How to remove PUP software, 4) How to remove Malware, 5) What to do when you have a severe Malware infection, and 6) How to reinstall your operating system.
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This is an obvious guide on how to avoid malware. The reason I call it “obvious” is because the tips you see in here are very easy, low level, and you’ve probably heard of them before. When we talk about malware we are referring to a generic description of any unwanted items on your computer.…
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Have you ever needed to capture a picture of a window on your computer, or get a copy of a picture on the web that isn’t available for download, but you thought you didn’t have any software to do it? Well, you actually do have the software, and it’s available in Windows 7 and Windows…
Posted in: Desktop Support