Desktop Support
Tips for troubleshooting and solving technical issues related to computer hardware and software. Browse this page or select one of our Desktop Support categories.
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These instructions refer to the Pro version of Foxit PDF Editor (aka PhantomPDF). If you do not have the features mentioned below, use the free online tool or contact the OIT Service Desk and request the Pro version of Foxit. Instructions Open Foxit Open the existing PDF you would like to convert Click File Click […]
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These instructions refer to the Pro version of Foxit PDF Editor (aka PhantomPDF). If you do not have the features mentioned below, use the free online tool or contact the OIT Service Desk and request the Pro version of Foxit. Instructions Open Foxit Click File Click Create Click Combine Files Add the files you want […]
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Update as of 3/30/2020 As of March 26th the screen sharing settings within your Zoom account have automatically defaulted to “Only Host.” This setting gives hosts sole permission to share content within their meetings by default. This effectively ends the ZoomBombing threat. If you’d like to give participants screen sharing permission, simply click the arrow to the […]
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This document is intended for locations supported by CAES IT staff. Locations that are supported by county IT may have to gain approval for the installation of this software from their own IT group. You must have UGA ArchPass set up in order to use VPN software. ArchPass is required to access UGA leave balances, […]
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In case the need arises, here is OIT’s list of suggestions for business continuity in the event of a campus/county office closure. Please do these steps ahead of time so that you are ready if and when this happens. Prepare spare laptops: Plug into AC power and boot up and connect to the internet all […]
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As of February 14, 2020, the College of Agricultural & Environmental Sciences will no longer participate in the University System’s Adobe licensing agreement. This article describes several options available to you.
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This short guide will show you how to install UGA’s Cisco VPN client on a computer which has Trend Micro installed. Trend Micro is your computer’s antivirus and actively monitors your computer in order to keep it protected. This function perceives the VPN client as malicious when you attempt to install it with Trend Micro […]
Posted in: Desktop Support -
Did you know that you can create your own Zoom account and log into that account using your UGA MyID? Well, you certainly can!
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The OIT Service Desk can help you set up UGA email on a new device (including cell phones, tablets, computers) and troubleshoot UGA email on those devices. The EITS Help Desk (706-542-3106, helpdesk@uga.edu) is responsible for setting up new UGA accounts and password resets.
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In this guide, you will learn: 1) What Malware is and what it can do, 2) How to detect Malware, 3) How to remove PUP software, 4) How to remove Malware, 5) What to do when you have a severe Malware infection, and 6) How to reinstall your operating system.