Desktop Support
Tips for troubleshooting and solving technical issues related to computer hardware and software. Browse this page or select one of our categories.
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Here are 3 simple steps for using OneDrive to share files.
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These instructions refer to the Pro version of Foxit PDF Editor (aka PhantomPDF). If you do not have the features mentioned below, use the free online tool or contact the OIT Service Desk and request the Pro version of Foxit. Instructions After conversion the file will open in the new program (Word, Excel, etc.) Review…
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These instructions refer to the Pro version of Foxit PDF Editor (aka PhantomPDF). If you do not have the features mentioned below, use the free online tool or contact the OIT Service Desk and request the Pro version of Foxit. Instructions Open Foxit Click File Click Create Click Combine Files Add the files you want…
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This document is intended for locations supported by CAES OIT staff. Locations that are supported by county IT may have to gain approval for the installation of this software from their own IT group. Please review the Remote Access VPN information provided by EITS for download and installation information. If you encounter difficulties installing the…
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In case the need arises, here is OIT’s list of suggestions for business continuity in the event of a campus/county office closure. Please do these steps ahead of time so that you are ready if and when this happens. If you have problems or issues with any laptops, please let your OIT tech (or County…
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It’s important to back up your data. Here’s how OIT can help. Your Work Computer If your work computer has just crashed or is currently melting in a fire, hopefully you were using backup software! In any case, contact the Service Desk at oithelp@uga.edu and we’ll be happy to help you in any way we…
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This short guide will show you how to install UGA’s Cisco VPN client on a computer which has Trend Micro installed. Trend Micro is your computer’s antivirus and actively monitors your computer in order to keep it protected. This function perceives the VPN client as malicious when you attempt to install it with Trend Micro…
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In this guide, you will learn: 1) What Malware is and what it can do, 2) How to detect Malware, 3) How to remove PUP software, 4) How to remove Malware, 5) What to do when you have a severe Malware infection, and 6) How to reinstall your operating system.
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This is an obvious guide on how to avoid malware. The reason I call it “obvious” is because the tips you see in here are very easy, low level, and you’ve probably heard of them before. When we talk about malware we are referring to a generic description of any unwanted items on your computer.…
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In a perfect world, there would be a single point of contact that would take care of all your technical needs. In lieu of that, here are some guidelines.