Athens Service Desk

Device setup, software and hardware troubleshooting, printing, and all other PC questions for Athens campus. 


Call: (706) 542-2139

Hours of Operation

OIT help desks are staffed Monday through Friday from 8:00 a.m. to 5:00 p.m. with the exception of UGA holidays.

Visit us: 101 Lumpkin House, Athens, Georgia 30602 (Get Directions)

Lumpkin House, UGA Athens Campus

Athens Service Desk Services

The Athens Service Desk offers the following services to all Athens-based faculty and staff.

PC Help

Contact us for a quote or for help troubleshooting Windows/Mac computers, peripherals, smartphones and tablets.

Software Help

Installation of software like Microsoft Office, Trend Micro Antivirus, CrashPlan, Cisco VPN, FoxIt PDF, OneDrive, and more.

Help getting an account for cloud software such as Qualtrics, Kaltura, Docusign, MS Teams, Zoom, etc.

Listserv & Email

Do you need to be added or removed from a listserv? Want to create a new listserv? Need to set up or troubleshoot UGA email?

Conferences & Meetings

Support for conferences and meetings, including Zoom webinar hosting and technical support for presenters.


Want help setting up new service? Having issues connecting to UGA wireless or Ethernet networks?

Classroom Audio/Video

Contact us for AV quotes, installation, & troubleshooting.

General Help Request

If you cannot find your issue, please submit a general request ticket here and we will transfer it to the proper area.  Please describe your issue in detail.


Jason Conklin, IT Manager | (706) 542-2139

Zehadi Alam, IT Professional Specialist | (706) 542-2139

Emory Chastain, IT Client Support Assistant | (706) 542-2139

Isaac Ku, IT Professional | (706) 542-2139

Nate Neils, IT Professional | (706) 542-2139

Chris Peters, IT Professional | (706) 542-2139

Travis Ingram, Instructional Technology Coord. Associate, (706) 542-1915

The Athens Service Desk also employs a number of student workers to assist in service calls.