The County Field Support team offers technical support for county offices and Research and Education Centers in selected locations.
Contact
See the Field Support staffing list to find your local IT support person.
Hours of Operation
OIT help desks are staffed Monday through Friday from 8:00 a.m. to 5:00 p.m. with the exception of UGA holidays.
Field Support Services
PC Help
Contact us for a quote or for help troubleshooting Windows/Mac computers, peripherals, smartphones and tablets.
Software Help
Installation of software like Microsoft Office, Trend Micro Antivirus, Code42, Cisco VPN, FoxIt PDF, etc.
Help getting an account for cloud software such as Docusign, MS Teams, Zoom, etc.
Listserv & Email
Do you need to be added or removed from a listserv? Want to create a new listserv? Need to set up or troubleshoot UGA email?
Conferences & Meetings
Support for conferences and meetings, including Zoom webinar hosting and technical support for presenters.
Networks & File Services
Having trouble with office WiFi, Ethernet networks or internet access? Need help with county file servers, MS Teams file access, or OneDrive?
Office Relocation
Consultation for office construction/renovation. Assistance moving IT equipment.
General Support Request
If your issue does not fit any other category, please submit a general request ticket. Please describe your issue in detail.
Field Support Representatives
Technical support for most Georgia counties is provided by UGA OIT. Some counties, especially in the metro-Atlanta area, are served by local county IT staff.
View the Field Service Operations map or search your county’s name in the Field Services Representatives table to see who provides technology support in your county.
| County | Support Person | Phone | |
|---|---|---|---|
| Baldwin | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Banks | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Barrow | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Bibb | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Butts | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Clarke | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Crawford | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Elbert | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Franklin | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Glascock | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Greene | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Habersham | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Hancock | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Hart | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Jasper | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Jones | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Lamar | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Lincoln | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Madison | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Monroe | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Oconee | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Oglethorpe | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Pike | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Putnam | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Richmond | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Spalding | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Stephens | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Taliaferro | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Upson | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Walton | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Warren | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Wilkes | Chase Henson | chase.henson@uga.edu | (706) 542-9797 |
| Baker | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Ben Hill | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Berrien | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Brooks | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Calhoun | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Clay | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Clinch | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Colquitt | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Cook | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Crisp | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Decatur | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Dooly | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Dougherty | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Early | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Echols | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Grady | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Houston | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Irwin | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Lanier | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Lee | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Lowndes | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Macon | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Marion | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Miller | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Mitchell | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Peach | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Pulaski | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Quitman | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Randolph | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Schley | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Seminole | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Stewart | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Sumter | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Taylor | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Terrell | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Thomas | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Tift | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Turner | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Webster | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Wilcox | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Worth | Corey Augusta | caugusta@uga.edu | (229) 386-3039 |
| Appling | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Atkinson | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Bacon | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Bleckley | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Brantley | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Bryan | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Bulloch | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Burke | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Camden | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Candler | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Charlton | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Chatham | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Coffee | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Dodge | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Emanuel | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Evans | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Jeff Davis | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Jefferson | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Jenkins | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Johnson | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Laurens | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Liberty | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Long | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| McIntosh | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Montgomery | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Pierce | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Screven | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Tattnall | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Telfair | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Toombs | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Truetlen | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Twiggs | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Ware | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Washington | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Wayne | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Wheeler | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Wilkinson | Dusty Rushing | dustin.rushing@uga.edu | (912) 478-8989 |
| Bartow | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Carroll | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Catoosa | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Chattahoochee | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Chattooga | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Cherokee | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Dade | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Dawson | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Douglas | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Fannin | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Floyd | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Gilmer | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Gordon | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Haralson | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Harris | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Heard | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Lumpkin | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Meriwether | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Murray | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Muscogee | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Paulding | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Pickens | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Polk | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Rabun | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Talbot | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Towns | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Troup | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Union | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Walker | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| White | Jamie Graham | jlgraham@uga.edu | 706-542-2243 |
| Clayton | Local Support | – | – |
| Cobb | Local Support | – | – |
| Columbia | Local Support | – | – |
| Coweta | Local Support | – | – |
| Dekalb | Local Support | – | – |
| Effingham | Local Support | – | – |
| Fayette | Local Support | – | – |
| Forsyth | Local Support | – | – |
| Fulton | Local Support | – | – |
| Glynn | Local Support | – | – |
| Gwinnett | Local Support | – | – |
| Hall | Local Support | – | – |
| Henry | Local Support | – | – |
| Jackson | Local Support | – | – |
| McDuffie | Local Support | – | – |
| Morgan | Local Support | – | – |
| Newton | Local Support | – | – |
| Rockdale | Local Support | – | – |
| Whitfield | Local Support | – | – |
Staff
Corey Augusta
IT Professional Principal
Jamie Graham
IT Senior Manager-Field Service Operations
Chase Henson
IT Client Support Pro
Dusty Rushing
IT Professional Associate