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The Office of Information Technology provides help to CAES and UGA Extension in eight key areas. Select from the list below to see brief descriptions of OIT services in the CAES Service Catalog. Use your employee log-in to request assistance.

Account Creation and ID Management
Microsoft Teams, DocuSign, Kaltura, Qualtrics, Code42 Backup Services, Matlab, Camtasia, Request a Zoom Webinar

CAES and Extension Website Support
Login Problems, Content Manager Support, Web Application Support, New Websites, Advice and Consultation

Request a Zoom Large Meeting for Academic Use, Classroom Computer Troubleshooting, AV Support/Quote

Listserv Support, Email Support

Events and Meetings
Meeting and Conference Support, Poster Printing

Hardware, Software and Security
Software/Hardware Installation/Troubleshooting, Printer Troubleshooting, Virus Removal

Network, Internet and Wireless Access
Network Troubleshooting/Request

Zoom Tutorial, LinkedIn Learning

To submit a help request, you will be prompted to provide your UGA MyID and password through UGA’s Central Authentication System. Once you have logged in, you will be able to enter requests, view your previously submitted requests, and communicate with OIT professionals about your requests.

Can’t find your issue?

Submit a General Support Request

About the CAES Service Catalog

The CAES Service Catalog employs the University of Georgia’s ticketing system, Team Dynamix, to manage help requests from our faculty and staff. Feel free to bookmark the link to our service catalog at

All services supported by the Office of Information Technology will display the College of Agricultural and Environmental Sciences logo at the bottom of the page.

Use pages labeled in the navigation as Service Catalog / UGA College Specific Services / College of Agricultural & Environmental Sciences IT.

Sample services page in the CAES Service Catalog:

Landing page for the CAES Service Catalog: