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Help Desks

Hours of Operation:
OIT help desks are staffed Monday through Friday from 8:00 a.m. to 5:00 p.m. with the exception of UGA holidays.


OIT Service Desk

The OIT Service Desk is the central point of contact for computing and web services for the faculty and staff with the College of Agricultural and Environmental Sciences.

This includes, but is not limited to, computer/peripheral install, software installation, computer reimaging, malware removal, email, network and web-related issues.

Service desk operations are directed by Jason Conklin.

Call us at (706) 542-2139.

Email us at

Submit a ticket using our CAES Service Catalog.

Visit our office location at 101 Lumpkin House, Athens, Georgia 30602. [Directions]


CAES - OIT Field Service Operations Regional Support Areas

Off-Campus Regional Support Areas

Technical support is provided for most UGA Extension offices and Research and Education Centers by OIT technicians assigned to specific geographic regions within the state.

Help desk operations for off-campus regional locations are directed by Travis Zetterower,, (912) 681-5493.

To locate and contact the appropriate technician for your location, please refer to the map of OIT regional support areas. Locations marked as Local Support on the map should contact their local county IT services department for assistance.

Or, refer to our listing of OIT Field Services Operations personnel below.

Name Location Email Phone
Corey Augusta Tifton (229) 386-3039
Jamie Graham Calhoun (706) 624-1407
Dustin Rushing Statesboro (912) 681-5333
Christina Tomter Athens (706) 542-9797
Jimmy Trawick Griffin, Fort Valley (478) 825-6564


Support Partners

EITS help desk
The Enterprise Information Technology Services help desk is the central point of contact for email, MyID, and other UGA central computing services available to University of Georgia faculty, staff, students and affiliates.

Web: EITS Support
Phone: (706) 542-3106

Griffin campus help desk
Griffin’s help desk is the central point of contact for IT support on the Griffin campus. Help desk operations for Griffin are directed by Doug Stewart.

Web: Griffin OIT
Phone: (770) 228-7247

Tifton campus help desk
Tifton’s help desk is the central point of contact for IT support on the Tifton campus. Help desk operations for Tifton are directed by Vickie Garrick.

Web: Tifton OIT
Phone: (229) 386-3594

Office of Communications and Creative Services
The Office of Communications and Creative Services provides marketing, communications, publication and educational services for CAES and UGA Extension. OCCS operations are directed by Angela Rowell.

Phone: (706) 542-2956